Customer Experience @ Indira

Inel din argint placat cu aur Sculpture - Indira

About Indira

At Indira, we design jewelry with a clear mission: to redefine everyday luxury through thoughtful design, quality craftsmanship, and pieces that feel personal and timeless. Our pieces are meant to be worn daily — not kept in a box.

As we grow, we are building a culture where customer experience is not reactive, but intentional. We believe great brands anticipate needs, remove friction, and create clarity before confusion appears.

We are looking for someone at the beginning of their career who wants real ownership and the opportunity to grow into a Customer Experience Manager role over time.

Jewelry that tells a story

But we’re more than just beautiful jewelry. We’re dedicated to creating a remarkable experience for our customers. From the moment you explore our designs to the moment you wear them, every detail reflects our passion for quality, our commitment to meaningful content, and our focus on putting you, the customer, at the heart of everything we do.

Key Responsabilities

  • Customer Communication & Support Experience

    • Manage customer interactions across email, chat, social media, website and showroom
    • Offer clear and accurate product consultation (sizing, styling, gifting guidance)
    • Support customers through. Purchasing decisions. Pre-orders. Repairs and adjustments. Delivery and post-delivery inquiries
    • Take ownership of requests from start to finish
    • Ensure communication reflects Indira’s tone: calm, thoughtful, and reassuring

  • Showroom Experience

    • Welcome customers and guide them through the purchasing process
    • Create a calm, organized, and welcoming showroom environment
    • Manage appointments and follow-ups
    • Identify small improvements that elevate the in-store experience

  • Process Ownership

    • Manage pre-orders end-to-end
    • Coordinate jewelry sent to the photo studio and track progress
    • Assist with product uploads and website updates
    • Support order processing and internal workflows
    • Ensure accuracy in all operational steps

  • Proactive Customer Experience Improvements

    • Track recurring customer questions and identify patterns
    • Suggest improvements to product pages, FAQs, or communication templates
    • Flag friction points in the customer journey
    • Propose process optimizations
    • Contribute to reducing repeated issues at the source

What We're Looking For

You genuinely care about how people feel when interacting with a brand. You are empathetic, calm, and thoughtful in communication.

But beyond that, you are curious. You don't like repeating the same problem endlessly — you want to understand why it happens. You take responsibility seriously and follow through without needing constant reminders.

Empathetic and people-centered

You genuinely care about how people feel when interacting with a brand.

Calm and clear communicator

You communicate with clarity and composure, even in challenging situations.

Responsible and dependable

You take responsibility seriously and follow through without needing constant reminders.

Detail-oriented

You notice the small things that make a big difference in customer experience.

Curious and improvement-oriented

You want to understand why problems happen and how to prevent them.

Comfortable using digital tools

You adapt quickly to new platforms and systems to serve customers better.

Open to feedback and learning

You see feedback as an opportunity to grow and improve your skills.

What We Offer

At Indira, we’re building something different—a workplace without managers, where autonomy and ownership take center stage. This comes with being proactive and responsable. We believe in empowering our team to make decisions, take risks, and innovate freely.

  • Growth

    This role is designed as a foundation toward a future Customer Experience Manager position.

    Over time, you will learn to:

    • Analyze customer feedback trends
    • Improve communication systems
    • Contribute to automation and AI supervision
    • Participate in CX reporting and performance analysis
    • Take ownership of defined areas of the customer journey

  • Start-up vibe

    Small team, create something about you are passionate about without any blockers. That means the things happen fast and you love that.

    Central office at Piața Romană

  • Flexibility

    A collaborative and flexible work culture that encourages creativity.

  • Benefits

    • Competitive salary and benefits
    • Meal tickets
    • Discounts on Indira products
    • Macbook

Is this right for you?

  • If you want responsibility.
  • If you want to learn how a growing e-commerce brand operates behind the scenes.
  • If you want to grow into a leadership position in customer experience.

    Send your CV and a story(text or video, romanian or english) telling us about an initiative you took that was outside your comfort zone and why you are a good fit for this role at elena@indira.ro.